Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the PhotoCrew website (photocrew.ae) and all photography services provided by PhotoCrew (“we,” “our,” or “us”), a professional photography provider based in Dubai, United Arab Emirates.

By using our website, booking a session, or engaging our services, you (“the Client”) agree to be bound by these Terms.

2. Services

PhotoCrew provides professional photography services in the following categories:

• Portrait and Family Photography
• Commercial and Product Photography
• Fashion and Editorial Photography

The specific scope, deliverables, and pricing for each session are as described on our Pricing page and confirmed at the time of booking.

3. Booking & Scheduling

Sessions can be booked through our Cal.com booking widget, via WhatsApp, by phone, or by email. A booking is confirmed once the booking fee (Section 4) has been received and you have received written confirmation from PhotoCrew (via email or WhatsApp). By paying the booking fee, you confirm that you have read and agree to these Terms.

Upon confirmation, we will agree on the date, time, location, duration, and scope of the session. All bookings are subject to availability.

4. Pricing & Payment

All prices are quoted and payable in UAE Dirhams (AED).

Booking Fee

A non-refundable booking fee of 50% of the total session fee is payable when you book and is required to reserve your date. We hold the date exclusively for you and turn away other enquiries, which is why the booking fee is not refunded if you cancel (see Section 5 for when it can be converted into credit).

Balance

For portrait, family and fashion sessions, the remaining balance is due on or before the day of the session. For commercial and product work, the balance is due before the final images are delivered, unless otherwise agreed in writing. For commercial projects over AED 10,000, payment plans may be agreed in writing.

Payment Methods

We accept bank transfer, credit card, or cash.

Additional Charges

Sessions take place within Dubai, and there is no travel charge anywhere in Dubai. If the session exceeds the agreed duration, or if additional services are requested (extra locations, additional retouching, expedited delivery), supplementary charges may apply. These will be communicated and agreed upon before any additional work is carried out.

5. Cancellation Policy

Cancellation by the Client

• 7 or more days' notice: The booking fee is converted into credit toward a new session, valid for 3 months from the original session date. The credit is non-refundable and cannot be exchanged for cash.
• Less than 7 days' notice: The booking fee is forfeited in full.
• No-show: If the Client does not attend the session without notice, the booking fee is forfeited and no credit is issued.

Cancellation by PhotoCrew

If PhotoCrew has to cancel a session for any reason (including illness or equipment failure), the Client may choose either a full refund of all amounts paid for that session or a new date at no additional charge.

Commercial Projects

Commercial projects may be subject to separate cancellation terms set out in a written service agreement, which take precedence over this section.

6. Rescheduling

Each booking may be rescheduled once at no additional charge, provided the Client gives at least 48 hours' notice and the new date is within 3 months of the original session date. A second reschedule, or a rescheduling request made less than 48 hours before the session, is treated as a cancellation under Section 5.

Weather: Outdoor sessions that cannot go ahead because of weather are rescheduled at no charge and do not count toward the free reschedule.

Newborn sessions: Because babies rarely arrive on schedule, newborn session dates are provisional. Moving a newborn session around the baby's arrival is free of charge and does not count toward the free reschedule.

7. The Photography Session

Location: For on-location sessions, the Client is responsible for obtaining any necessary permits or permissions for the chosen location.

Cooperation: PhotoCrew reserves the right to end a session early if the working environment becomes unsafe or hostile. In such cases, fees already paid are non-refundable.

Minors: For sessions involving children under 18, a parent or legal guardian must be present at all times.

8. Delivery of Images

All images undergo professional editing and retouching. Standard delivery times are as specified in the selected package — typically 5–10 business days for portrait sessions, 48 hours for cabin crew application photos, and 2–5 business days for commercial work.

Edited images are delivered digitally via a secure online gallery. Each package includes one round of minor adjustments (such as colour correction or cropping), requested within 7 days of delivery. Requests beyond what was originally agreed may incur additional charges.

No refunds for style or taste: Our photographic and editing style is shown in our portfolio, and the Client is encouraged to review it before booking. Fees are not refundable on the basis of personal preference regarding style, poses, or expressions once a session has taken place. If a genuine technical fault affects the delivered images, PhotoCrew will offer a complimentary reshoot.

9. Intellectual Property & Image Rights

Copyright: All photographs created by PhotoCrew are protected by copyright under UAE Federal Law No. 38 of 2021 on Copyrights and Neighboring Rights. Copyright remains with PhotoCrew unless explicitly transferred in a separate written agreement.

Client License

Upon full payment, the Client receives a non-exclusive, non-transferable license to use delivered images for personal, non-commercial purposes — including printing, displaying, and sharing on personal social media.

Restrictions

Unless a commercial license has been granted, the Client may not:

• Sell, sublicense, or distribute the images to third parties
• Use the images for commercial gain or advertising
• Submit the images to stock photography platforms
• Remove or alter embedded metadata or watermarks

Portfolio Rights

PhotoCrew will only use images from a Client's session for portfolio display, website content, social media, or marketing with the Client's prior consent (and, for images of minors, the consent of a parent or legal guardian). Consent may be withdrawn at any time for future use, as described in our Privacy Policy. Commercial clients' usage terms are set out in their license or service agreement.

10. Retouching Standards

Our retouching style emphasizes natural, polished results consistent with our portfolio. We do not perform heavy manipulation (body reshaping, face swapping, or addition/removal of people) as part of standard packages. Such requests will be quoted separately.

The Client may not alter or re-edit delivered images in a way that misrepresents them as PhotoCrew's work.

11. Liability

PhotoCrew's total liability for any claim shall not exceed the total fee paid for the specific session in question.

We are not liable for:

• Loss or damage to personal property brought to the session
• Indirect, incidental, or consequential damages
• Delays caused by circumstances beyond our reasonable control
• Colour or quality variations from the Client's printing service or display device

Equipment Failure: In the rare event of equipment failure resulting in loss of images, PhotoCrew will offer a complimentary reshoot. Liability is limited to providing the reshoot.

Data Loss: The online gallery remains available for 30 days after delivery. Clients are strongly encouraged to download and back up all delivered images promptly; after this period, images may be deleted without notice.

12. Force Majeure

Neither party shall be liable for failure to perform obligations if such failure results from circumstances beyond reasonable control, including natural disasters, severe weather, pandemic restrictions, government orders, or civil unrest. The session will be rescheduled at no additional charge.

14. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

15. Changes to These Terms

PhotoCrew reserves the right to update these Terms at any time. Changes will be posted on this page with an updated date. For existing bookings, the Terms in effect at the time of booking confirmation shall apply.

16. Contact Us

If you have questions about these Terms:

PhotoCrew
Dubai, United Arab Emirates
Email: info@photocrew.ae
Phone: +971 56 2038899